NCCU Knowledge Base

Knowledge Base Version 2.175
Release Date: 9/15/2008

Features:

• A searchable knowledge base that can be searched by:
  • Keyword
  • Audience
  • Department
• Each FAQ (Frequently Asked Question) is assigned:
  • Title
  • Department
  • Audience
  • Question - "How Do I ...?"
  • Answer
  • Keywords/Tags
• You can "Delete" and "Update" a FAQ after it has been created in the Knowledge Base.
• If a FAQ is searched for, and the results returned are "Not found", users have to the opportunity to "Send feedback" to the Administrative Staff which will alert them to create the new FAQ and make it available.

Accessibility:

• Web Liaisons and Web Services have administrative rights to the Knowledge Base where they can create and update FAQs and also maintain the Knowledge Base as well
• The Knowledge Base Admin Page can be accessed through My NCCU (http://my.nccu.edu) using your Active Directory account.